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METRO Returns Policy

Dear Customer,

In order to help you better, we bring you few easy steps of RETURN / EXCHANGE POLICY of goods purchased from us.

Any product can be exchanged / returned within 14 days from the date of purchase (including the date of purchase) at the store from where it was purchased. Please note:

  • Produce your METRO membership card along with relevant original invoice at the time of return
  • Packaging should be intact with price tags / barcodes and the product should be in saleable condition
  • Free gifts, if any, should also be returned at the time of the product being returned
  • Refunds shall be issued via a Credit note only. No cash refunds shall be made
  • Credit notes are valid for 12 months against a single purchase and against the same membership card in which it was purchased originally
  • The credit note, if lost, cannot be reissued


Return & Exchange is not applicable to – (Exclusions)

  • Fruits/Vegetables/Meat/Fish/Dairy/Frozen food/Loose Commodities
  • Liquor,Tobacco,Undergarments,Socks,Handkerchief,Electronics(Large&SmallAppliances),Mobiles&Cameras
  • Cosmetics , Perfumes or any other liquid articles
  • Products that are near expiry ( less than 14 days shelf life left)/ expired /damaged post purchase will not be returned / exchanged
  • Products that are under clearance sale
  • Products that have lost their original condition but not expired / damaged


While all of the above applies to customer returns/exchanges. It is subject to products condition. In such a scenario Metro reserves the right to decide on a case to case basis.


Warranty Service

  • Remember to obtain warranty stamp for all applicable products from the Freebie Counter after purchase
  • After Sale Services and replacement, if any, for products under warranty, will be provided only by the Authorized Service Centres of the respective brands/manufacturers. 


For further information on Metro policies or any other queries or concerns contact us at 1860-266-2010 or write to us on wecare@metro.co.in. You can also contact our staff at the store entrance.